Refund Policy

1. No Long-Term Contracts

Easy Care Lite is a month-to-month subscription. There are no annual commitments, no minimum terms, and no early termination fees. You are never locked in.

2. How Cancellation Works

You can cancel your subscription at any time by:

• Emailing support@codeandclarity.com from your registered account email, or
• Using the cancellation option within your account settings (when available)

When you cancel:

• Your subscription will not renew at the next billing date
• You retain full access to all features through the last day of your current paid billing period
• No further charges will be made after cancellation

3. Refunds

Because you retain access through the end of your paid period, we do not issue prorated refunds for the unused portion of a month after cancellation. Monthly subscription fees already charged are non-refundable.

Exceptions — we will issue a full refund if:

• You were charged in error (duplicate charge, wrong amount, etc.)
• You experienced a verified, extended service outage (more than 24 consecutive hours) caused solely by our systems, and you provide written notice within 7 days
• You cancel within 14 days of your first charge on a new account and have not actively used the service — contact us within that window and we will refund the first month in full

To request a refund under any of these exceptions, email support@codeandclarity.com with your account email and a brief description. We will review and respond within 5 business days.

4. Mid-Cycle Upgrades & Downgrades

If you increase your resident tier mid-cycle, the prorated difference for the remaining days in your billing period will be charged at your next renewal. If you decrease your tier, the new lower rate takes effect at your next renewal — there is no credit issued for the current period.

5. Your Data After Cancellation

After your paid period ends, your account will be deactivated but your data is not immediately deleted. You have 30 days to log in and request an export of your data. After 30 days, your data will be permanently deleted from our systems. See our Privacy Notice for full retention details.

6. Contact

Questions about billing or to request a refund:

We aim to respond to all billing inquiries within 1–2 business days.